When will this impact my coverage?

Some Medicaid members started losing their coverage effective July 1, 2023. To ensure your coverage does not lapse, please do the following:

• Log on to MyMedicaid.la.gov
• Emailing MyMedicaid@la.gov
• Calling their health plan on the number on their ID card or
• Calling Medicaid’s Customer Service Center at 1-888-342-6207. Assistance is available Monday through Friday, 8 a.m. – 4:30 p.m.
• Completing the Contact Update Form, found here.

Though some eligibility can be completed by using information from online databases, many Medicaid members will need to provide additional information regarding their eligibility. For the Medicaid department to be able to contact you for additional information, it is imperative that your cell phone number and email address are updated. The Louisiana Department of Health will allow individuals to submit requested information over the phone, via mail or email, online, and in-person. Even if you are eligible, members who do not respond to requests for additional information will be at risk of losing their coverage.

If you have any questions about eligibility or how the ending of continuous coverage for Medicaid may impact you, please call Access Health Louisiana at 1-866-530-6111. You can always make an appointment with a Medicaid Application Assistant at any of our community health center locations during regular business hours.